How can I care for my indoor water fountain?
What are the benefits of having a gemstone water fountain in my home or office?
What is your guarantee?
If for any reason you are not satisfied with your water fountain purchase, you may return your product within 30 days of receipt for either an exchange or refund. We must be contacted within 5 days of receipt for a Return Merchandise Authorization number and instructions. Unauthorized returns will be refused. A restocking fee of 20% will be applied to returns for reasons other than product defects.
What will I be charged for shipping and handling?
Our water fountains will be shipped to you free of charge in the United States.
How will the product be shipped?
We ship via UPS and Roadway Express ONLY. We do not use the United States Post Office due to the fragile nature of our products.
What if my water fountain arrives with freight damage?
Please inspect your product immediately upon receipt. This is extremely important since you need to file a claim with the carrier as soon as any damage is discovered.
In what way could my water fountain be different than it is shown here?
Due to the fact that our fountains are hand made from nature's stone, the water fountain will be unique in size, shape, color and surface texture. No two fountains are ever the same. While we strive to do our best to insure that the fountains pictured here are the same as what you ordered, please understand that variations will exist.
Do I need to buy a water pump for my water fountain?
No, all water fountains include a water pump.
Some of your water fountains are lighted. Will I need to purchase a special light system?
No, the illuminated water fountains include a lighting system with purchase.
What gemstones do you use for your water fountains?
Semi-precious gemstones used in various fountains are amethyst, agate, onyx, obsidian, rose quartz, rock crystal, sodalite, adventurine, leopardite, etc.
What if I would prefer a different stone combination on my water fountain?
Contact us and we will see what we can create together.
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